Help CenterA 24-Hour Lockbox Service requires you to receive or secure the lockbox within the required timeframe, bring it to the property, set the correct code, place any available keys inside, and install it securely on the front door knob.
Before You Go
Please confirm:
- You have the lockbox ready for installation
- You have the correct property address
- You have the 4-digit code from the order instructions
- You reviewed any access or seller instructions
Do not go to the property without the lockbox unless the team approves it.
Lockbox Requirements
The lockbox must be:
- Mechanical
- 4-digit combination
- Resettable
- Door-handle mounted
Wall-mounted or drill-installed lockboxes are not allowed unless approved by the team.
Installation
Install the lockbox on the front door knob.
Please make sure:
- The code is set correctly
- The code is tested before closing
- Any available keys are placed inside
- The lockbox is securely attached
If no keys are provided, mention that in your completion notes.
Required Photos
Please upload:
- Photo of the front of the property
- Photo of the house number, if visible
- Close-up photo of the installed lockbox
- Zoomed-out photo showing the lockbox on the door
If There Is an Issue
Contact the team before leaving if the lockbox cannot be installed, the code does not work, no suitable door knob is available, or the seller/occupant refuses the installation.
Missing photos or unclear notes may delay order approval and payment.